Client support
Grievance Redressal
Use this process to report privacy concerns, content corrections, suspicious listings, impersonation, payment caution issues or misuse.
Effective from 8 July 2026. Last updated 8 July 2026. Contact: support@housingacres.com.
Legal review notice
- These policies are provided for transparency and operational guidance and should be reviewed by a qualified Indian legal professional before final production publication.
- Housing Acres acts as an intermediary and real-estate service facilitator unless expressly contracted otherwise.
- Property details, title, ownership, approvals, encumbrances, pricing and availability require independent verification.
- Users should obtain legal, financial, tax, title and documentation advice from qualified professionals before decisions.
- Brokerage, taxes, stamp duty, registration charges and third-party fees must be confirmed in writing before payment.
- No token, brokerage, service fee, rent advance or other payment should be made without documented authorization and receipt.
- False listings, forged records, impersonation, fraud and misuse may lead to access restriction, record preservation and lawful reporting.
- User consent and privacy rights are handled under the published privacy process.
- Official office address: Housing Acres, Tower No. 84, Ground Floor, Phase-5, Shahi Majra, Near Shiv Mandir, Mohali, Punjab.
How To Raise A Grievance
- Users may contact support@housingacres.com for privacy requests, content correction requests, suspicious listing reports, impersonation concerns, payment caution reports or misuse complaints.
- Include the enquiry reference, page URL, property title or relevant communication details where available, but do not send sensitive documents through public forms unless specifically requested through a secure process.
- Housing Acres will review grievances on a reasonable-effort basis and may request additional information to identify the issue.
Review And Response
- Housing Acres may correct public information, pause a listing, restrict access, preserve operational records, request verification or respond through the registered contact channel.
- Property details, title, ownership, approvals, encumbrances, pricing and availability remain subject to independent verification by the parties and qualified professionals.
- Grievance handling does not create a guarantee of transaction closure, legal clearance, refund, compensation or statutory outcome.
Indian Legal Context
- Fraud, cheating, impersonation, forged documents, intimidation, criminal misuse or other unlawful conduct may be preserved and reported where appropriate under applicable law, including contextual awareness under the Bharatiya Nyaya Sanhita, 2023.
- Consumer concerns may involve the Consumer Protection Act, 2019 where applicable, and real-estate project matters may require independent RERA review under the Real Estate (Regulation and Development) Act, 2016.
- This page is informational and should be reviewed by an Indian legal professional before final production publication.
Important confirmation
Housing Acres protects owner and visitor contact details by default. Public pages support discovery and enquiries only; property information, pricing, approvals and availability must be reconfirmed before decisions.